Booking & Cancellation Policy
Face Time Aesthetics is not just a business—it’s Vanessa’s heartfelt journey. One that’s rooted in compassion, expertise, and the genuine belief that beauty, when done with care, can be a powerful tool for self-love and personal transformation.
1. Appointment Cancellation
When you book an appointment, that time is reserved exclusively for you. If cancellation is necessary, please notify us at least 24 hours in advance via:
Phone: 027 867 80 77
Email: info@facetimeaesthetics.co.nz
2. Late Cancellations & No-Shows
A late cancellation is defined as a cancellation made less than 24 hours before the scheduled appointment.
A $50 fee applies to late cancellations.
If you do not show up and fail to notify us, the full appointment fee will be charged.
3. Late Arrivals
If you arrive more than 15 minutes late, we may not be able to accommodate your appointment, and no refund will be issued.
If you are less than 15 minutes late, your session may still proceed, but it may be shortened to avoid delays for other clients.
4. Refunds & Rescheduling
Cancellations made 24 hours or more in advance are eligible for a full refund or credit toward a future appointment.
In the event of a genuine emergency, cancellation fees may be applied as credit toward future services.
If the provider Vanessa Johanson needs to reschedule, no fees will apply, and you may choose a full refund or a new appointment.
Face Time Aesthetics reserves the right to reschedule appointments at any time.
5. Payment Policy
All services must be paid on the day of treatment, or prepaid before your appointment. Any cancellation fees will be deducted from this prepayment if applicable.
If your payment is through Newie – our payment plan you will recieve a consent form to sign prior to finalising this arrangement.
6. Service Satisfaction
All services are non-refundable once completed, regardless of satisfaction.
7. Applicability
These policies apply to all services.
8. Repeat No-Shows
Questions welcome. Drop a Message
Drop me a message. +64 27 867 8077
